Background

A major Southern African university with over 30,000 students and nine campuses.

Client Need

The university required support to:

• Design and implement a best-practice Performance Management System (PMS)
• Lead communication and change management for institutional restructuring
• Use performance management to embed accountability and feedback
• Assess institutional viability and improve financial sustainability

Laetoli’s Approach

Co-developed the PMS with all stakeholders (approved by Council)

• Created 387 unique Individual Performance Scorecards
• Reviewed and aligned all HR policies and procedures
• Developed the “ABC of PMS” 12-module sustainability toolkit
• Designed and facilitated:
  • University-wide Change Management Programme
  • 5-day leadership alignment workshop with 80 top executives
  • 2-day training for managers, 1-day training for staff
  • Conducted a Readiness and Climate Survey

Key Deliverables

• Council-approved Performance Management Framework
• Reward and Recognition System
• Individualised Scorecards and aligned HR Policy Framework
• Change Management and Communications Plan
• Institutional Viability Review

Outcomes & Impact

• Fully aligned leadership and staff around performance culture
• University reached “Level 2” implementation maturity on PMS roadmap
• Staff-wide IPS implementation prepared
• Foundations for a measurable shift in institutional performance established

In a reference letter for Laetoli, the Vice-Chancellor wrote the following: “I can therefore recommend Laetoli without reservation for any organisation seeking to build enterprise-level change leadership and performance management capability. Their commitment to customisation, learning transfer, and values-based engagement makes them a strong partner for complex organisational change initiatives.