Background

The client is one of South Africa’s largest property owners, managing a R754 billion portfolio including housing, warehousing, hostels, and office blocks.

Client Need

The client engaged Laetoli to conduct a comprehensive organisational diagnosis. The client sought to understand the root causes of organisational underperformance and employee dissatisfaction, and to assess the alignment between its operating model, internal climate, and strategic objectives.

Laetoli’s Approach

Laetoli conducted a thorough organisational diagnosis using multiple data sources and lenses. The process combined:

• Desktop Review of strategic and operational documentation
• Leadership Interviews across management tiers
• Quantitative Culture and Climate Assessments

Three Anchor Questions:

• How do external clients and stakeholders perceive the organisation?
• What are the internal perceptions regarding performance and execution?
• How aligned are internal climate and operational capacity with strategic objectives?

Key Deliverables

• Organisational Diagnosis Report
• Quantitative and qualitative culture data analysis
• Strategic recommendations across culture, structure, and performance dimensions

Outcomes & Impact

• The diagnosis provided critical insight into the root causes of internal fragmentation
• Leaders gained new clarity on client perceptions and staff expectations
• Organisational “hygiene factors” and motivators were mapped to strategic levers
• The project laid the foundation for a multi-year culture alignment and OD programme

In a reference letter, the client wrote the following: “Laetoli’s contribution has been invaluable, and I unreservedly recommend them. Their professionalism, expertise, and collaborative approach make them an asset to organisations seeking comprehensive organisational diagnosis and OD consultancy services.”